Shipping Policy

Last updated: July 24, 2026

Thank you for shopping with us. We aim to provide a smooth and transparent shipping experience for all our customers throughout the European Union.

Processing Time

• Orders are processed within 1–3 business days after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, processing times may be slightly longer.

Shipping Destinations

We currently ship to countries within the European Union (EU).

If your country is unavailable during checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Most EU countries: 4–10 business days
• Remote or island locations: 7–15 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or peak shopping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Multiple Shipments

As we work with multiple fulfillment partners, items from the same order may be shipped separately and arrive on different dates.

You will receive tracking information for each shipment whenever available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, processing or delivery may be delayed. If an order has already been shipped, we may not be able to modify the delivery address.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us. We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

This helps us process your claim as quickly as possible.

Customs and Import Duties

Orders shipped within the European Union generally do not incur additional customs duties or import taxes.

If an order is shipped from outside the EU, any applicable import duties, taxes, or customs fees required by local authorities are the customer's responsibility unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.