FAQ

Frequently Asked Questions

Where do you deliver?
We currently deliver to countries within the European Union.

How much does shipping cost?
Standard shipping is €9.95 per order.

How long does delivery take?
Delivery times may vary depending on the destination and product availability. Once your order has been shipped, you will receive tracking information so you can follow its progress.

How can I track my order?
Once tracking information becomes available, we will send it to the email address provided with your order.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

What if my order arrives damaged or there is a problem with it?
Please contact us through our Contact Us page and include your order number and details of the issue. If possible, include photos of damaged or incorrect items so we can assist you more quickly.

Can I return an item?
Yes. Please see our Returns & Refunds page for the applicable conditions and instructions before returning an item.

How can I contact MyPawro?
You can reach us through our Contact Us page. We’ll be happy to help with questions about your order or our products.